E-Payslip Login Problems & Fixes

Are you unable to log in to your Ghana Government E-Payslip account? This guide explains the most common E-Payslip Login Problems and how to fix them quickly. The portal is managed by the Controller and Accountant-General’s Department and temporary issues can sometimes occur due to system updates or incorrect login details.

Ghanaians access GoG ePayslip 2026 online portal

1. E-Payslip “Invalid Credentials” Error

Why This Happens

Wrong password
Wrong Staff ID
Extra space while typing
Caps Lock enabled

How to Fix It

Re-enter details carefully
Turn off Caps Lock
Copy and paste your Staff ID to avoid errors
If forgotten, reset your password

👉 If you forgot your password, read:
E-Payslip Forgot Password – Step-by-Step Guide

2. E-Payslip OTP Not Received

Possible Causes

Wrong registered phone number
Network delay
SMS blocked
Email in spam folder

Solution

Wait 2–3 minutes
Check spam/junk folder
Ensure your phone has network signal
Retry OTP request

If it continues, contact your payroll office.

3. E-Payslip Portal Not Opening

If the website does not load:

Possible Reasons

Server maintenance
Slow internet connection
Browser issue

Fix

Try another browser (Chrome, Edge, Firefox)
Clear browser cache
Restart your internet connection
Try again later (especially at month end)

Heavy traffic during salary release periods can slow the portal.

4. “Account Locked” Message

This usually happens after multiple failed login attempts.

Fix

Wait 15–30 minutes before trying again
Do not attempt multiple rapid logins
Use the Forgot Password option to reset access
If still locked, contact your payroll/HR unit

Avoid repeated failed attempts — this can trigger security restrictions.

5. E-Payslip Page Showing Blank Screen

Why It Happens

Outdated browser
JavaScript disabled
Slow connection
Temporary server issue

How to Fix

Update your browser
Enable JavaScript
Switch to another browser
Try accessing during non-peak hours

End-of-month traffic can cause temporary loading delays.

6. Wrong Salary or Missing Allowance Showing

If your payslip loads but salary details are incorrect:

Possible Reasons

Payroll processing delay
Allowance not yet approved
Deduction adjustment pending

What To Do

Wait 24–48 hours
Contact your department’s payroll office
Confirm deduction details

Do not attempt multiple downloads thinking it will refresh automatically.

When to Contact Support

Contact your payroll unit if:

You cannot reset password
Your Staff ID is rejected
Your phone/email is no longer accessible
Your salary details are incorrect

The E-Payslip system itself is managed centrally by the Controller and Accountant-General’s Department, but payroll corrections are handled at departmental level.

Controller and Accountant General’s Department Contact Details

The Controller and Accountant-General’s Department (CAGD) in Ghana can be reached through their head office and regional offices.

Head Office Contact

Physical Address: Ministries, Accra, GA-110-7376
Postal Address: P.O. Box M79, Ministries, Accra, Ghana
Phone: +233 (0) 302983507
Email: info@cagd.gov.gh

Regional Office Contacts

The CAGD also has offices in each region of Ghana. For more localized issues, it’s often best to contact the relevant regional office. Here are a few examples:

Greater Accra Region: 0302-228721 Ext. 2117
Ashanti Region: 03220-22903
Northern Region: 03720-22604
Western Region: 03120-46007
Eastern Region: 03420-22571
Volta Region: 03620-26271

For a complete list of regional contacts, it’s advisable to check the official CAGD website.

How to Avoid Future Login Problems

Save your password securely
Update phone number when changed
Do not share login details
Log out after every session
Access only from trusted devices

Frequently Asked Questions (FAQ)

Why does E-Payslip work sometimes and fail other times?

Traffic spikes during salary release periods can slow the system.

Can I access E-Payslip outside Ghana?

Yes, as long as you have internet access.

How many times can I attempt login?

Multiple failed attempts may temporarily lock your account.

Is the E-Payslip portal available 24/7?

Yes, except during scheduled maintenance.

Related Guides

E-Payslip Login Portal 2026
How to Register for GoG E-Payslip
Ghana Government Salary Structure 2026

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