If you cannot log in to your Ghana Government E-Payslip account because you forgot your password, this guide shows you exactly how to reset it safely and quickly.
This works for all users registered on the official portal managed by the Controller and Accountant-General’s Department.
How to Reset E-Payslip Forgot Password (Step-by-Step)
Follow these steps carefully:
Step 1: Visit the Official E-Payslip Portal
Go to the official login page.
Step 2: Click “Forgot Password”
Below the login box, click on Forgot Password.
Step 3: Enter Your Details
Provide:
- Staff ID / Employee Number
- Registered Email Address
- Registered Mobile Number
Make sure the details match what you used during registration.
Step 4: Verify OTP
You will receive a One-Time Password (OTP) via SMS or email.
Enter the OTP correctly.
Step 5: Create New Password
Choose a strong password:
- At least 8 characters
- Mix of uppercase and lowercase letters
- Include numbers
- Include special characters
Click Submit.
Your password will be updated instantly.
Common E-Payslip Password Reset Problems (And Fixes)
1. OTP Not Received
Possible reasons:
- Wrong phone number entered
- Network delay
- Email in spam folder
Fix:
- Wait 2–3 minutes
- Check spam/junk folder
- Confirm phone number matches registration details
2. “Invalid Staff ID” Error
Fix:
- Ensure no extra spaces
- Use correct employee number format
- Confirm you are registered
If still not working, contact your department HR.
3. Reset Link Expired
OTP links expire quickly for security reasons.
Solution:
- Repeat the process
- Generate a new OTP
Security Tips for Government Employees
To protect your salary information:
- Do not share your login details
- Avoid logging in on public computers
- Always log out after downloading payslip
- Change password every 3–6 months
How to Download Your Payslip After Reset
After resetting:
- Log in using new password
- Select month
- Click Generate Payslip
- Download PDF
For a full guide, read:
👉 How to Download & Print Ghana E-Payslip (2026 Guide)
Frequently Asked Questions (FAQ)
Can I reset E-Payslip password without phone number?
No. You must have access to your registered phone number or email.
How long does password reset take?
Less than 5 minutes if details are correct.
Can I change my registered phone number?
You must contact your HR or payroll unit.
Is E-Payslip available 24/7?
Yes, except during system maintenance.
Controller and Accountant General’s Department Contact Details
The Controller and Accountant-General’s Department (CAGD) in Ghana can be reached through their head office and regional offices.
Head Office Contact
- Physical Address: Ministries, Accra, GA-110-7376
- Postal Address: P.O. Box M79, Ministries, Accra, Ghana
- Phone: +233 (0) 302983507
- Email: info@cagd.gov.gh
Regional Office Contacts
The CAGD also has offices in each region of Ghana. For more localized issues, it’s often best to contact the relevant regional office. Here are a few examples:
- Greater Accra Region: 0302-228721 Ext. 2117
- Ashanti Region: 03220-22903
- Northern Region: 03720-22604
- Western Region: 03120-46007
- Eastern Region: 03420-22571
- Volta Region: 03620-26271
For a complete list of regional contacts, it’s advisable to check the official CAGD website.
E-Payslip for GES, GHS & Other Workers
The E-Payslip system is commonly used by:
- Ghana Education Service (GES) staff
- Ghana Health Service (GHS) workers
- Other government departments
Related Guides
- E-Payslip Login Portal 2026
- How to Register for GoG E-Payslip 2026 – Ghana First-Time Guide
- Ghana Government Salary Structure 2026
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