How To Check Your Prepaid Meter Balance In Ghana
What is a prepaid meter in Ghana? A prepaid meter in Ghana is an energy (or water) meter that requires customers to pay for their service before they use it, similar to a prepaid mobile phone. Customers purchase credit, usually in the form of a unique token code or a smart card, which is then entered into their meter to load the credit. The meter dispenses electricity or water until the credit is used up, at which point the supply is automatically disconnected unless more credit is purchased.
What are the types of prepaid meters in Ghana?
By Phase / Power Capacity
| Type | What It Means | Where It’s Usually Used |
|---|---|---|
| Single-Phase Meters | These use one live (phase) wire and one neutral wire. Lower capacity; suited for homes and small businesses. | |
| Three-Phase Meters | Uses three live wires + neutral. Higher capacity; for heavy loads, larger homes, commercial or industrial users. |
By Technology / Feature
| Type | Key Features | Advantages |
|---|---|---|
| Electromechanical Meters | Older, mechanical dial/disc meters. Usually credit (postpaid) or older prepaid. | More robust, less complicated; simpler to understand. |
| Electronic / Smart Meters | Digital display (LCD/LED), supports prepaid & features such as real-time consumption display, remote monitoring, tamper detection, possibly communication modules (e.g. via app or USSD). ghanainsider.com+3Electricity Company of Ghana | More accurate; can offer convenience (track usage, recharge remotely etc.). |
By Transformer-Operated vs Whole-Current
Whole-Current Meters:
Meters directly connected to the load without needing external current transformers. These are typical for many households or small establishments.
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Transformer-Operated Meters:
Used when load exceeds what a whole-current meter can safely measure. These are for high-demand customers, large commercial or industrial users. They often require current transformers (CTs) and possibly voltage transformers.
How do I check my prepaid meter balance directly on the meter?
Look at the LCD/LED screen of your prepaid meter.
Press the “Balance” or “Enter”/“Check” button (depending on the meter type).
The screen will display your remaining credit (in GHS or kWh)
Can I check my balance using a short code in Ghana?
Yes, if you are using a Smart Prepaid Meter (ECG Smart App or USSD):
Dial *226# (ECG shortcode) on your phone.
Follow the prompts to check your balance if your meter is linked to your account.
Can I get balance alerts?
Yes. With ECG Smart Prepaid Meters, you can get SMS or app notifications when your balance is running low, so you can recharge before disconnection.
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